SHIPPINGCarre d’artistes Philadelphia will make every effort to process your order within 48 hours (between Monday and Friday, excluding national holidays). We can ship art anywhere in the world, in secure packaging. For delivery outside of the United States, customs duties or VAT on importation may be applied. Orders of large format artworks (larger than 19x19 inches) require a processing time of 3 to 5 days. For potentially faster processing service, you are welcome to call us directly at 215-735-2800. Your order will be sent in the United States by Federal Express with a tracking number. FED EX International will be used for any shipments outside of the United States. Your order will arrive within 3 to 7 business days in the US, and 6 to 8 business days to any other country. Note: For payment by gift certificate, transportation time is calculated from the date of check reception.
DELIVERY ADDRESSYour order can be delivered to the address of your choice (e.g. home, with a relative or friend, or at your workplace). The delivery address must be complete to ensure on-time delivery. A ‘message’ space is available on the ‘delivery address’ screen and can be completed when you type in your contact information (indicate as necessary any details that will facilitate delivery, such as building entry code, floor, specific instructions, etc.).
DELIVERY TRACKINGEach domestic delivery can be tracked at www.fedex.com.
QUESTIONS ABOUT YOUR DELIVERYYou won’t be home to receive the package: A delivery notice will be placed in your mailbox. You can pick up your package from the post office. Your package did not arrive on the expected day: If you do not receive your package within the time indicated in the confirmation e-mail, you should contact FED EX in order to verify if the package is en route. If you can’t get the information you need, you can contact our customer service department at 215-735-2800; we will do everything we can to ensure the delivery of your package as soon as possible.
FREE RETURNIf you are not completely satisfied with your order, returning it is quick and easy. You have 30 days from the day you received your order to return the product in its original packaging for an exchange or store credit so long as no painting is damaged. Returned artworks purchased from CarredartistesPhilly.com should be sent to Carré d’artistes®, Customer Service, 104 S. 13th Street, Philadelphia, PA 19107.
THE CARRÉ D'ARTISTES® CUSTOMER SERVICE TEAM IS AT YOUR DISPOSAL:
The Carré d’artistes® customer service team is on hand to answer your questions between Monday and Friday (excluding public holidays) - 11am to 8pm by telephone: 215-735-2800. By email: firstname.lastname@example.org
You can also consult our list of frequently asked questions.